Privacy Policy

1. What is Personal Information

"Personal information" refers to any information or opinion that identifies an individual or could reasonably identify an individual.

Examples include:

• Name
• Email address
• Phone number
• Residential or installation address
• Payment details
• Energy usage information
• Identification documents (where required for rebate programs)

2. Collection of Personal Information

Royal One Pty Ltd may collect personal information when you:

• Submit an enquiry on our website
• Request a quote or consultation
• Purchase a product or service
• Apply for government rebates or incentive programs
• Contact us via phone, email, or online forms
• Subscribe to updates or marketing communications

Information collected may include:

• Name
• Phone number
• Email address
• Property address
• Property details (e.g., dwelling type, existing equipment)
• Energy usage information
• Payment or billing information

We may also collect any other information you voluntarily provide when communicating with us.

3. How We Collect Personal Information

Personal information may be collected in several ways including:

• Through our website forms
• By phone or email communication
• During consultations or site inspections
• When providing installation or technical services
• Through third-party platforms or referral partners

If we receive information from third parties, we will handle it in accordance with this Privacy Policy.

4. Use of Personal Information

Royal One Pty Ltd may use your personal information to:

• Provide products and installation services
• Process enquiries, quotes, and orders
• Assist with government rebate programs including Victorian Energy Upgrades (VEU) and Solar Victoria
• Communicate with you about installations or services
• Provide customer support
• Improve our products and services
• Send promotional offers or updates (where consent is provided)

You may opt out of marketing communications at any time.

5. Disclosure of Personal Information

Royal One Pty Ltd may disclose your personal information to:

• Employees and authorised representatives
• Licensed installers and subcontractors
• Suppliers and equipment manufacturers
• Government agencies or program administrators (e.g. VEU or Solar Victoria)
• Payment processing providers
• Professional advisers such as accountants or lawyers
• IT service providers

Personal information is only shared when necessary to deliver services or comply with legal obligations.

6. Overseas Disclosure

Some of our technology providers or service partners may store or process data outside Australia.

Where this occurs, Royal One Pty Ltd will take reasonable steps to ensure that your personal information is handled securely and in accordance with Australian privacy laws.

7. Security of Personal Information

Royal One Pty Ltd takes reasonable steps to protect personal information from:

• Unauthorised access
• Misuse or interference
• Loss or theft
• Unauthorised modification or disclosure

Security measures include administrative, technical, and physical safeguards.

However, transmission of information via the internet carries inherent risks, and we cannot guarantee absolute security.

8. Access and Correction of Personal Information

You may request access to personal information we hold about you.

You may also request corrections if you believe the information is:

• Incorrect
• Outdated
• Incomplete
• Misleading

Requests can be made by contacting us using the details below.

9. Cookies and Website Analytics

When you visit royal1.com.au, we may collect information such as:

• Browser type
• Device information
• IP address
• Pages visited
• Website usage behaviour

This information helps us improve our website and user experience.

Our website may also use cookies to:

• Analyse website traffic
• Remember visitor preferences
• Deliver relevant advertising through platforms such as Google Ads

You can disable cookies in your browser settings, though some features of the website may not function properly.

10. Third-Party Websites

Our website may contain links to third-party websites.

Royal One Pty Ltd is not responsible for the privacy practices of external websites.

We encourage users to review the privacy policies of those websites.

11. Complaints

If you have concerns about how your personal information is handled, please contact us.

We will investigate complaints and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Changes to this Privacy Policy

Royal One Pty Ltd may update this Privacy Policy from time to time.

Any updates will be published on this page.

13. Contact Us

For privacy enquiries, requests, or complaints please contact:

Royal One Pty Ltd

Website: https://royal1.com.au

Email: info@royal1.com.au

Phone: 1300 865 060