Terms and Conditions

1. About the Website

Welcome to https://royal1.com.au (the "Website").

The Website provides information about energy-efficient products and services including:

• Air conditioning systems
• Heat pump hot water systems
• Solar battery systems
• Energy efficiency upgrades
• Government rebate programs

These products and services are provided by Royal One Pty Ltd ("Royal One", "we", "us", or "our").

By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these Terms, you must cease using the Website immediately.

Royal One Pty Ltd reserves the right to update these Terms at any time. Changes take effect immediately once published on this Website.

2. Acceptance of Terms

By browsing, accessing, or using the Website, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

3. Services Provided

Royal One Pty Ltd provides services including but not limited to:

• Supply and installation of air conditioning systems
• Heat pump hot water system installations
• Solar battery systems
• Energy efficiency upgrades
• Assistance with government rebate applications including Victorian Energy Upgrades (VEU) and other incentive programs

All services are subject to availability, site inspection, and eligibility requirements.

4. Customer Information

To access certain services such as quotes, consultations, or installations, customers may be required to provide information including:

• Name
• Email address
• Phone number
• Installation address
• Property information

Customers warrant that all information provided is accurate and up to date.

Royal One Pty Ltd may refuse services where incorrect or misleading information is provided.

5. Government Rebate Eligibility

Some products and services may qualify for government incentives such as:

• Victorian Energy Upgrades (VEU)
• Solar Victoria programs
• Small-scale Technology Certificates (STCs)

Eligibility for rebates depends on multiple factors including:

• Property eligibility
• Existing equipment
• Household requirements
• Government program criteria

Royal One Pty Ltd does not guarantee rebate approval. Final approval is determined by the relevant government authority.

6. Quotes and Payments

All quotes provided by Royal One Pty Ltd are valid for the period specified in the quotation.

Payment terms may include:

• Deposit prior to installation
• Balance payment upon completion
• Government rebate adjustments where applicable

Accepted payment methods may include:

• Bank transfer
• Credit or debit card
• Other approved payment options

Failure to make payment may result in delays or cancellation of services.

7. Installation Services

Royal One Pty Ltd may use licensed technicians, contractors, or accredited installers to perform installations.

Installation scheduling is subject to:

• Installer availability
• Product availability
• Site conditions

Customers must ensure safe access to the installation site.

Additional charges may apply if unforeseen installation requirements arise.

8. Product Availability and Delivery

Product availability depends on supplier stock levels.

Royal One Pty Ltd will make reasonable efforts to meet installation schedules but is not responsible for delays caused by:

• Supplier delays
• Shipping disruptions
• Weather conditions
• External factors outside our control

9. Warranty

All products supplied by Royal One Pty Ltd are covered by manufacturer warranties.

Installation workmanship may also be covered by a Royal One workmanship warranty where applicable.

Warranty claims must include proof of purchase.

Warranty does not apply where damage results from:

• Misuse
• Improper operation
• Unauthorised modifications
• External damage or negligence

10. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality.

11. Limitation of Liability

To the maximum extent permitted by law, Royal One Pty Ltd will not be liable for:

• Indirect or consequential losses
• Loss of profits or business interruption
• Loss resulting from third-party installers or suppliers
• Delays outside our reasonable control

Royal One's total liability is limited to the value of the services or products supplied.

12. Intellectual Property

All content on this Website including text, graphics, images, logos, and design is the property of Royal One Pty Ltd unless otherwise stated.

You may not reproduce, distribute, or use any content without written permission.

13. Privacy

Royal One Pty Ltd respects your privacy.

Any personal information collected through the Website will be handled in accordance with our Privacy Policy.

14. Third-Party Links

The Website may contain links to external websites.

Royal One Pty Ltd is not responsible for the content or practices of third-party websites.

15. Dispute Resolution

If a dispute arises:

Both parties must first attempt to resolve the matter through negotiation.

If unresolved, mediation may be arranged.

Legal proceedings may only commence after reasonable attempts at mediation.

16. Governing Law

These Terms are governed by the laws of Victoria, Australia.

Any disputes will be subject to the jurisdiction of the courts of Victoria.

17. Contact Information

For any questions regarding these Terms, please contact:

Royal One Pty Ltd

Website: https://royal1.com.au

Email: info@royal1.com.au

Phone: 1300 865 060